FC168 Privacy Policy

This Privacy Policy applies to all personal data collected, processed, stored, or otherwise used by FC168 in connection with the operation of the fc168.win platform and all associated services — including account registration, gaming activities, payment transactions, customer support interactions, and marketing communications.

FC168 serves Filipino players across the Philippines — from Metro Manila and Makati to Cebu, Davao, Quezon City, and beyond. We recognise that the personal information you provide to us is sensitive and that you trust us to handle it responsibly. This Policy explains exactly how we fulfil that trust.

This Policy should be read together with the FC168 Terms & Conditions and Responsible Gaming Policy, which together form the complete set of agreements governing your relationship with FC168.

FC168 acts as the Personal Information Controller (PIC) in respect of all personal data collected through the fc168.win platform, as defined under Republic Act No. 10173. This means FC168 determines the purposes and means by which your personal data is processed.

If you have questions, requests, or complaints regarding the processing of your personal data by FC168, you may contact our designated Data Privacy Officer using the contact details in Section 15 of this Policy.

FC168 collects the following categories of personal data, depending on your interactions with the platform:

FC168 does not intentionally collect sensitive personal information as defined under RA 10173 (such as health information, religious beliefs, or political affiliations) unless specifically required by law or regulatory process. If such information is incidentally disclosed during a support interaction, FC168 will handle it with the heightened protections required under the Act.

FC168 collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or use any interactive feature of the platform;
• Automatically — through cookies, web beacons, and server logs when you access or interact with the fc168.win platform (see Section 10 on Cookies);
• From third-party payment processors — such as GCash, PayMaya, and banking partners, in connection with payment transaction processing;
• From identity verification providers — where enhanced KYC is required, FC168 may use third-party identity verification services to cross-check documentation;
• From fraud prevention and regulatory compliance services — FC168 may receive data from third-party providers that assist with AML screening and fraud detection.

FC168 processes your personal data for the following purposes:

1. Account Registration and Management — to create, maintain, and administer your FC168 account, verify your identity, and process account-related requests;
2. Provision of Gaming Services — to enable you to access and use all gaming features of the FC168 platform, including live casino, slots, sportsbook, bingo, and e-sabong;
3. Payment Processing — to process deposits and withdrawals via GCash, PayMaya, and other supported payment channels in Philippine Peso;
4. Regulatory Compliance and KYC — to comply with PAGCOR-aligned requirements, anti-money laundering (AML) obligations, and other applicable Philippine legal requirements;
5. Fraud Prevention and Security — to detect, investigate, and prevent fraudulent activity, account compromise, and other security incidents;
6. Responsible Gaming — to implement and enforce responsible gaming controls, including deposit limits, self-exclusion, and age verification;
7. Customer Support — to respond to your queries, complaints, and requests through the 24/7 live chat and email support channels;
8. Service Improvement and Analytics — to analyse usage patterns and improve the platform's functionality, game offering, and user experience;
9. Marketing Communications — to send promotional offers, bonus notifications, and platform updates to players who have opted in to receive such communications. You may opt out at any time.

Under the Philippine Data Privacy Act (RA 10173), FC168 processes your personal data on the following legal bases:

• Contractual necessity — processing required to perform our obligations to you under the FC168 Terms & Conditions (e.g., operating your account, processing payments);
• Legal obligation — processing required to comply with applicable Philippine law, including PAGCOR regulations, AML requirements, and NPC directives;
• Legitimate interests — processing for purposes of fraud prevention, platform security, service improvement, and responsible gaming, where these interests are not overridden by your privacy rights;
• Consent — processing for marketing communications and optional analytics features, where you have provided explicit and informed consent. You may withdraw consent at any time by contacting FC168 support.

FC168 does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients, strictly for the purposes described in this Policy:

• Payment processors (e.g., GCash, PayMaya, BDO, BPI, Metrobank) — to process deposits and withdrawals in Philippine Peso. These providers process data as independent controllers subject to their own privacy policies and applicable Philippine financial regulations;
• Identity and fraud verification providers — third-party KYC and AML service providers engaged by FC168 to assist with identity verification and fraud screening;
• Game content providers — certified gaming studios whose game titles are integrated into the FC168 platform. Anonymised or aggregated gameplay data may be shared for technical and audit purposes;
• IT and infrastructure providers — cloud hosting, server management, and cybersecurity providers engaged by FC168 to operate the platform securely;
• Regulatory and law enforcement authorities — PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and Philippine law enforcement bodies where disclosure is required by law or pursuant to a valid legal order;
• Professional advisers — lawyers, accountants, and auditors engaged by FC168, subject to professional confidentiality obligations.

FC168 retains personal data for the following periods, unless a longer retention period is required by applicable Philippine law:

• Account and identity data — retained for the duration of the account relationship and for a minimum of five (5) years following account closure, in compliance with AML and PAGCOR record-keeping requirements;
• Financial transaction records — retained for a minimum of five (5) years from the date of each transaction, in compliance with the Anti-Money Laundering Act (AMLA) and AMLC regulations;
• Gaming activity data — retained for the duration of the account relationship and for a minimum of three (3) years following account closure for audit and regulatory purposes;
• Customer support communications — retained for three (3) years from the date of each interaction, or longer if the communication relates to a live dispute or legal matter;
• Technical and log data — retained for up to twelve (12) months from collection, unless retained for longer as part of a fraud investigation;
• Marketing consent records — retained for the duration of consent plus three (3) years to demonstrate compliance.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with FC168's data disposal procedures.

Under the Philippine Data Privacy Act (RA 10173), you have the following rights in relation to your personal data held by FC168:

To exercise any of these rights, contact FC168 via the 24/7 live chat or by emailing [email protected]. FC168 will respond to verified data rights requests within fifteen (15) calendar days, in accordance with NPC guidelines. FC168 may require identity verification before processing a data rights request.

FC168 uses cookies and similar technologies to operate and improve the platform. Cookies are small data files placed on your browser or device when you visit fc168.win. FC168 uses the following categories of cookies:

• Strictly Necessary Cookies — essential for the platform to function. These enable login sessions, account authentication, and security features. They cannot be disabled without affecting platform functionality.
• Functional Cookies — remember your preferences such as language settings, game lobby view preferences, and responsible gaming settings to provide a personalised experience.
• Analytics Cookies — collect aggregated, anonymised data about how players navigate and use the platform, helping FC168 identify and fix issues and improve the user experience. FC168 may use analytics tools for this purpose.
• Security and Fraud Prevention Cookies — used to detect and prevent fraudulent activity, bot traffic, and other security threats.

You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair your ability to use the FC168 platform. Disabling other categories of cookies will not prevent you from using core platform features but may reduce personalisation and performance.

FC168 implements appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data in transit between your device and the FC168 platform;
• Encryption at rest for sensitive personal and financial data stored on FC168 servers;
• Role-based access controls limiting personnel access to personal data on a need-to-know basis;
• Regular penetration testing and security audits of the platform and infrastructure;
• Multi-factor authentication options for account access;
• Continuous monitoring for unusual account activity and fraud indicators;
• Staff training on data privacy and security obligations under RA 10173.

While FC168 takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account login credentials. If you suspect unauthorised access to your account, contact FC168 support immediately via the 24/7 live chat channel.

The FC168 platform is strictly restricted to individuals aged 21 years and older in accordance with Philippine PAGCOR gaming regulations. FC168 does not knowingly collect personal data from individuals under the age of 21.

If FC168 becomes aware that personal data has been collected from an individual who is under 21, that data will be deleted as soon as practicable, and the associated account will be closed. Any funds associated with an underage account will be handled in accordance with applicable regulations.

If you believe that an underage individual has registered on the FC168 platform, please report this to our support team immediately via the live chat channel or by emailing [email protected].

Some of FC168's service providers, including gaming content providers and infrastructure partners, may be located outside the Philippines. Where personal data is transferred to recipients in other jurisdictions, FC168 ensures that such transfers are conducted in compliance with the requirements of RA 10173, including the implementation of appropriate contractual safeguards and, where required, notification to or approval from the National Privacy Commission.

FC168 requires all recipients of cross-border data transfers to maintain data protection standards that are at least equivalent to those required under Philippine law and to process the transferred data solely for the purposes specified by FC168.

FC168 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform services. Material changes will be communicated to registered Players via the mobile number or email address associated with their account, with reasonable advance notice before the revised policy takes effect.

The current version of this Privacy Policy, including the effective date, will always be available at fc168.win/privacy-policy. Your continued use of the FC168 platform following the effective date of any updated Policy constitutes your acceptance of the revised terms. If you do not accept the revised Policy, you must cease using the platform and may request account closure in accordance with the FC168 Terms & Conditions.

For questions, requests, or complaints regarding this Privacy Policy or FC168's processing of your personal data, you may contact our Data Privacy Officer through the following channels:

If you are not satisfied with FC168's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). The NPC is the regulatory body responsible for enforcing RA 10173 and can be contacted directly through the NPC's official channels.

FC168 is committed to resolving data privacy concerns fairly, promptly, and in full compliance with Philippine law. We encourage Players to contact FC168's Data Privacy Officer in the first instance before escalating to the NPC, as most concerns can be resolved through direct communication.